Level of satisfaction with the information services in the Faculty of Stomatology of Havana

Authors

  • Diego Alfredo Ochoa González Instituto Superior de Ciencias Médicas de La Habana Facultad de Estomatología
  • Orietta Valverde Grandal Instituto Superior de Ciencias Médicas de La Habana Facultad de Estomatología
  • Felicia Aday Prieto Instituto Superior de Ciencias Médicas de La Habana Facultad de Estomatología

Keywords:

University Library, satisfaction with library services, tangibility, completeness

Abstract

OBJECTIVE: to determine the level of satisfaction with the information services of the library of the Faculty of Stomatology of Havana. METHODS: A study was carried out by using a questionnaire in a representative sample of the users of these services. RESULTS: there were determined the main limitations in the variables promotion, accessibility, tangibility and exhaustivity, which cause unsatisfaction with the services offered, basically among pre- and postgraduate students. CONCLUSIONS: the results evidenced the unsatisfaction in general with the information services, mainly among pre- and postgraduate students; however, the eight studied variables had different assessments.

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Published

2008-04-15

How to Cite

1.
Ochoa González DA, Valverde Grandal O, Aday Prieto F. Level of satisfaction with the information services in the Faculty of Stomatology of Havana. Rev Cubana Estomatol [Internet]. 2008 Apr. 15 [cited 2025 Feb. 5];45(2):25-32. Available from: https://revestomatologia.sld.cu/index.php/est/article/view/2581

Issue

Vol. 45 No. 2 (2008): APR- JUN

Section

Research Article

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